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Refunds & Returns Policy

We want you to be happy with your custom 3D prints. However, because every item is made-to-order specifically for you, our return policy is different from standard retail stores.

1. Custom Orders (Change of Mind)

We do not accept returns or offer refunds for "change of mind" once the printing process has begun.

Please double-check your model file (dimensions, scale, and geometry) before placing an order.

2. Damaged or Defective Items

If your order arrives damaged or has a significant manufacturing defect, we will happily provide a free replacement (reprint) or a full refund.

We cover:

  • Damage that occurred during shipping (For e.g., crushed box, snapped parts).
  • Significant warping or layer separation.
  • Printing in the wrong material or color than what was ordered.

We do NOT cover:

  • Minor cosmetic imperfections (For e.g., seam lines, small support marks) which are inherent to 3D printing.
  • Damage caused by misuse or improper handling after delivery.
  • Design errors in the file you uploaded (For e.g., walls that are too thin to print).

3. How to Request a Return

Please contact us within 7 days of receiving your order.

  1. Email us at info@inseralabs.com.
  2. Include your Order Number in the subject line.
  3. Attach clear photos of the damage or defect.

You do not need to ship the broken item back to us unless specifically requested for quality assurance analysis.

4. Cancellations

You may cancel your order for a full refund within 12 hours of purchase or before the status changes to "Printing" (whichever comes first). Once the printer has started, the order cannot be cancelled.